Trouble in shopper’s paradise? Rest assured! Our superhuman support team is only one message away.
Whether you missed a marvelous discount, or failed to collect your awesomeness package or just can’t decide what color suits you, our reps are on a mission to resolve every minor hiccup.
We’re on standby 24*7 so shoot us your queries and concerns right away! And if you drop in your number, we’ll personally call you to help you the best way we can!
PS: For instant solutions to your most common concerns, simply glance through the FAQs at the bottom of this page.
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This could be either an issue with our site, or the payment process, or your internet connectivity.
Check if you’re able to browse other websites without issues. If ours is the only site you’re having trouble with, wait for a few hours and check if the issue is resolved.
If you have no problems browsing the shop or placing the order but the payment fails, the issue is most likely with your bank. Try using an alternate payment procedure.
If any of these issues last longer than a day, shoot us an message and we’d be happy to help.
You can use the unique tracking id provided with every order to track it at every step. Do note that the accuracy of tracking depends on the courier service provider.
Unfortunately, our shipping provider doesn’t allow for a change in delivery details once the package has been picked up. However, try to send us a message ASAP and if the package hasn’t been picked up yet; we’ll make sure to accommodate your change request.
If the order has not been shipped yet, you may simply log in to your profile and cancel the order from My Account -> Orders. However, if the order is already on its way, it can’t be cancelled unfortunately.
This is most likely an issue with the payment gateway.
In the majority of the cases, your account was debited but the payment to us did not go through. Rest assured. Such failed transactions are typically reversed within 3-4 business days depending on your bank.
Call up your bank and raise an issue with them. If the bank insists we have received the payment, send us an message using the contact form about with your order details and we’ll sort it out right away.
If your order has not yet been shipped out, the quickest way would be to head to My Account -> Orders and modify the details there. If the shipment is already on its way, you’ll not be able to make any changes to it unfortunately.
Find a list of previous transactions, order ids, history, and more details under the Orders section in the My Account page.
On the off chance you’ve received a defective piece, just shoot us a message using the form above with your order ID. We offer a no-questions-asked replacement guarantee for your satisfaction and peace of mind. For any other scenario, send us an email with the order details.